CYMATICS LAB / SUPPORT
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cymatics@kiefer.studioTell us your app version, iPhone model and what happened. A few clear steps help us reproduce an issue.
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19 answers found
The upcoming update & lifetime access
Does today’s download include everything on this website?
Not yet. You’re previewing the upcoming rebuilt version. Today’s App Store app has the current Sand experience; Composer, Liquid Lab and other additions arrive with the update. We expect release by October 10, 2026, but timing may change.
How do I get lifetime access to the upgrade?
Download Cymatics Lab, then buy Cymatics Lab Pro inside the current app before the new version launches. That one-time purchase gives you lifetime access to all paid features in the upcoming update, with no subscription required. Downloading alone does not qualify. The purchase screen shows your local price.
I already bought Pro. Am I included?
Yes. Existing Pro owners receive the same lifetime access to the upcoming update’s paid features. Keep the Apple account used for your purchase and use Restore Purchases if needed. You will not need to buy Pro again or subscribe for those features.
When does the early-purchase offer end?
When the new version launches on the App Store. Our current release target is within a month, by October 10, 2026; that date is an estimate. The actual launch, rather than the estimated date, determines the end of the offer.
Sound & music
Why aren’t the visuals reacting to the microphone?
Check that microphone access is enabled for Cymatics Lab in iPhone Settings. Select the microphone source, make some sound near the phone and check the input level. If another app is using the microphone, close it and try again.
Can I use Apple Music or Spotify with headphones?
For these streaming sources, the visualization listens through the microphone to music playing from a speaker. Headphones alone do not provide the sound the microphone needs. Supported unprotected files imported into Music Library, generated tones and Composer use internal audio paths.
Why won’t a downloaded song import?
Music Library imports supported, unprotected audio files. Downloads inside a subscription service may be protected or unavailable as ordinary files. Try a WAV or M4A file you own and have permission to use.
How do I start making a beat?
Open Composer and try a FEEL preset. Adjust Energy, Space, Tone and Drive, then use BEATS to edit the musical parts and chain sections. PERFORM provides pads and a keyboard. Composer is part of the upcoming experience shown on this website; check your installed version.
Saving & sharing
What’s the difference between saving, exporting and publishing?
Saving a Composer song keeps an editable project. Exporting creates audio, stems or MIDI for use elsewhere. Saving Lab settings keeps a visual setup. Publishing a Wave shares a creation with the community. A file export is not a backup of all your editable settings.
Can I take my music to another app or computer?
Composer export supports a full mix as WAV or M4A, separate instrument WAV tracks and MIDI. Audio preserves the rendered sound; MIDI carries musical information and may play with different instruments elsewhere. Use the iOS share sheet or save the export to Files.
Can I use someone else’s Wave?
Save a Wave to your Lab, then open it to explore and remix. Preserve the creator attribution. In-app remixing does not automatically grant rights to distribute someone else’s music commercially.
Purchases & access
How do I restore a purchase?
Use the Apple account that made the purchase and choose Restore Purchases in the app’s purchase screen. An internet connection may be needed. If access still looks wrong, send us your app version and the name of the purchase. Do not send card details or your Apple password.
Where can I request a refund?
Apple handles App Store payments and eligible refunds. Visit reportaproblem.apple.com to submit a request. We can help investigate a technical issue, but cannot approve an Apple refund.
Request a refund from Apple ↗Does deleting my account cancel a subscription?
No. If you have an Apple-managed subscription, manage it through iPhone Settings → your name → Subscriptions. Account deletion, app removal, subscription cancellation and a refund request are separate actions.
Apple subscription instructions ↗Account, privacy & community
Do I need an account?
You can explore the Lab without a community account, subject to the features and purchases in your version. Signed-in community actions use Sign in with Apple.
How do I delete my account or request my data?
Open Settings in the app and find Delete Account. Back up anything you want to keep before confirming. You can also email cymatics@kiefer.studio with a privacy or deletion request. If content remains after deletion, contact us. Other users’ saved or remixed copies and separately synced or exported files may remain.
How do I report a Wave or another user?
Use the in-app report or block controls where available. You can also email support with the Wave name, creator and a description of the issue. Do not attach sensitive or illegal material. Contact us if you want a moderation decision reviewed.
Display & performance
Can I put the visuals on a TV?
Use a compatible AirPlay receiver and screen mirroring, then presentation mode in the app. The phone and receiver normally need the same Wi-Fi network. Device and app-version support varies; test both the picture and your chosen audio route before a session.
Why does the app slow down or my phone get warm?
Dense particles, complex surfaces, lighting and recording can increase graphics load. Try lowering visual quality or particle density, closing unused apps and letting the device cool. The app can reduce effects or frame rate when the device gets warm.
