Who we are
Cymatics Lab and this website are developed and operated by Kiefer Studio LLC (“we,” “us,” or “our”). This policy explains the information processed when you use the app, visit cymaticslabs.com, or contact us.
Different features use different information. You can explore the Lab without a community account. An account is needed for signed-in community actions. Features and settings may vary by app version.
For privacy questions or requests, contact cymatics@kiefer.studio.
Your audio and creative work
Microphone: with your permission, the app analyzes microphone audio on your device to drive visuals. Live visualization does not require sending that microphone stream to Kiefer Studio LLC.
Recordings and exports: if you choose to record a video, the recording can include audio. Captures, imported music files, saved Lab settings, editable Composer songs and exported audio are stored on your device or in a destination you choose. They are not automatically published to Waves.
Sharing: when you publish a Wave, the selected visual settings, music configuration and associated preview media are uploaded to Apple CloudKit so other users can experience them. A Wave may include a thumbnail, video or GIF preview, its name and tags, and creator/remix attribution. Using the system share sheet sends a chosen file to the app or recipient you select.
Keep private recordings and personal information out of content you publish. Other people can save or share publicly released content.
Accounts and community
Sign in with Apple: we use the identifier supplied by Apple to associate your account with your community activity. The app requests your name, not your email address, from Apple. Your chosen display name and profile information can be shown publicly.
Profile and activity: community records can include your display name, bio, avatar image or preset, account creation date, published Waves, comments, reactions, follow relationships, counts and in-app notifications. These are stored using Apple CloudKit. Profile information and published contributions are visible to other users; account identifiers are used to connect the records.
Moderation: when you report content, the report includes the content identifier, your reason, a timestamp and a device identifier (Identifier for Vendor). We use this information to investigate reports and protect the community, not to build advertising profiles.
Device storage and iCloud
The app stores preferences, saved projects, downloaded previews and caches locally. Sign-in identifiers and Spotify authentication tokens are stored in the device Keychain.
When iCloud sync is enabled, Lab presets and settings can sync between your own devices through Apple’s iCloud key-value storage. This is different from publishing to the public Waves community. You can manage the app’s sync preference in its settings and manage iCloud through your Apple account.
Older versions may retain trial-eligibility records locally or in private iCloud storage. The purchase screen in your installed version determines the access being offered; this policy does not promise a free trial.
Removing the app does not necessarily remove Keychain entries, iCloud data, public community records or files you exported elsewhere.
Connected music services
Apple Music: if you grant music-library access, Apple’s services support browsing and playback. Apple processes that activity under its own privacy policy and service terms.
Spotify: connecting uses Spotify authorization. Depending on the app version, requested permissions cover your account details, library and playlists, listening history and top items, current playback and playback control. Tokens are kept in the device Keychain. Requests to Spotify and its artwork services disclose the network information normally needed to provide those services.
Spotify and Apple Music visualization uses microphone pickup of speaker playback; it is not direct analysis of a protected streaming file. Supported, unprotected files imported into Music Library use a direct internal audio path.
You can disconnect a music service in the app and manage its authorization through that provider. See Apple’s privacy policy and Spotify’s privacy policy.
Purchases
Apple handles App Store payments. We do not receive your card number or banking details. The app uses StoreKit purchase and entitlement information to determine which features are unlocked and to restore eligible purchases.
Apple may provide developer sales reports and, depending on your Apple settings, app diagnostics. Apple’s own policies govern its collection and processing. For purchase help, see support.
Website and support messages
When you visit this website, the hosting provider processes ordinary connection information, such as IP address, requested page, browser information and request time, to deliver and protect the site. Hosting systems may retain access and security logs.
This website does not use advertising pixels, third-party analytics, or embedded social feeds. Fonts and product images are served with the site. Following a link to Apple, Instagram, Spotify or another website takes you to a service with its own policies.
If you email us, we receive your email address and the message, attachments and diagnostic details you choose to send. We use our email provider to receive, store and answer those requests. Please do not send passwords, payment details or private recordings that are not needed to explain the issue.
Why we use and share information
We use information to provide requested features, maintain your account, sync your settings, process community activity, check access, answer support requests and investigate misuse or technical problems.
We do not sell personal information, serve third-party ads in the app, or use advertising trackers to follow you across other companies’ apps and websites. Public contributions are shared with the community by your choice. Apple, connected music services, and our hosting and email providers process information to perform their respective services.
We may disclose information when reasonably necessary to comply with a legal obligation, protect users and the service, or respond to a valid legal request. If the business changes ownership, information may transfer with the service subject to applicable law and privacy protections.
Where data-protection law requires a legal basis, processing may be based on providing the service you request, consent for optional access, legal obligations, or legitimate interests such as security and support. You can withdraw optional permissions in device or service settings.
Retention and deletion
Local work stays in your selected storage until you remove it or it is cleared by the app or operating system. Community information is retained while needed to provide the community and associated account features. Support messages and security records are retained as needed to address the request, protect the service or meet legal obligations.
Delete your account: open the app’s Settings and find Delete Account. Read the confirmation carefully and back up work you want to keep. This requests removal of your profile and associated published Waves, reactions, comments, follow relationships and notifications. You can also request deletion by emailing cymatics@kiefer.studio.
Cloud deletion requires a network connection and can be affected by service errors. If content remains after a deletion request, contact us so it can be investigated. Moderation records, provider backups and records needed for legal or security purposes may have a different retention period.
We cannot erase copies other users have already saved, exported or remixed, including attribution in those copies. Deleting the app, signing out, deleting an account and managing iCloud storage are different actions. Account deletion does not automatically request an App Store refund or cancel an Apple-managed subscription.
Your choices and rights
You can change microphone, music and photo permissions in device settings; edit your community profile; remove your contributions using available controls; manage iCloud sync; and disconnect music services.
Depending on where you live, you may have rights to access, correct, delete or obtain a copy of your personal information, restrict or object to processing, withdraw consent, or complain to a data-protection authority. Contact cymatics@kiefer.studio to exercise applicable rights. We may need enough information to verify your account, but will not ask for your password.
We respond in accordance with applicable law. A request may be limited where we must retain information or where it would affect another person’s rights. Our service providers may process data outside your home country under their applicable legal and contractual protections.
Children and community access
The community is not intended for children under 13, or below a higher applicable minimum age for independent consent. If you believe a child has provided personal information in violation of these requirements, contact cymatics@kiefer.studio so we can investigate and take appropriate action.
Changes and contact
We may update this policy as the app or our practices change. We will update the date on this page and provide additional notice when required by law. Questions and requests go to Kiefer Studio LLC at cymatics@kiefer.studio.